Help & Support

Below you’ll find a variety of resources that will make getting help and resolving issues easy!

Documentation

Local documentation is shipped with every release of Xubuntu, which is accessible through the Help entry in the application menu or by clicking here, if you are running Xubuntu. We also provide online access to the documentation for currently supported Xubuntu releases, which are found below.

Are you installing Xubuntu and have run into a problem? Please read the release announcement for your release to learn about common and known bugs. You can also check out the Frequently Asked Questions blog category, which contains posts that have answers to some of the most common questions from our users.

Internet Relay Chat

Due to the real-time nature of IRC, it is often the fastest way to get help. Xubuntu has two primary channels for user discussions:

If you prefer a desktop application to use IRC, then you can use the pre-installed Pidgin instant messenger or your favorite IRC client (e.g. hexchat) to join the channels on the freenode IRC network (chat.freenode.net).

Please be aware that while there may appear to be lots of people in the channels, they may not be at their computers at the time; some people leave themselves logged in so they can review questions when they get back. Please be patient if you don’t get a reply straight away. While you are waiting, it is a good idea to look for an answer via other support methods.

Mailing lists

Mailing lists are discussion groups that use mass distribution of email to reach all subscribers. Mailing lists are ideal when you have limited connectivity and are not able to use real-time discussion methods.

The Xubuntu-users mailing list can be used for community support and discussions.

For more Ubuntu-related mailing lists, including localized ones, see the complete list on the Ubuntu Mailing Lists page.

Forums and Q&A sites

Please note: These resources are not Xubuntu-specific by nature, so not all of the information is applicable to Xubuntu directly.

You can find the official Ubuntu forums at ubuntuforums.org and you can find help with Xubuntu related topics in the Desktop Environments category.

You can also add your support question and search through answered questions in Launchpad Answers.

You may also ask questions and search for answers on AskUbuntu.com, as well as follow Xubuntu tagged questions by RSS feed.