Below you’ll find a plethora of resources that will make getting help and resolving issues a snap. Getting help with Xubuntu is easy!
Online documentation
See the official documentation developed and maintained by the Xubuntu Documentation Project at help.ubuntu.com. This site also hosts community-contributed documentation, which everybody is invited to improve!
Other online resources:
Frequently Asked Questions
Visit our Frequently Asked Questions, available for Xubuntu 11.10 (Oneiric) and onward.
Community Support
Can’t find the answer you need in the documentation? Ask someone! Get answers from other Xubuntu users.
Internet Relay Chat
A live Internet chat area in which real-time conversations among two or more people take place via special software. Each specific IRC channel begins with a # and is dedicated to a different area of interest. IRC is another Internet technology, just like FTP and the Web. The following is a list of primary channels for Xubuntu on the Freenode IRC network that you can connect to with the XChat IRC client:
- #xubuntu (Community Support)
- #xubuntu-offtopic (General Discussion)
- #xubuntu-devel (Development Discussion)
IRC is often the fastest way to get help, because you can converse “live” with other users about your problem. However, be aware that while there may appear to be lots of people in the channel, they may not be at their computers at the time; some people leave themselves logged in so they can review any questions when they get back. Please don’t be put off if you don’t get a reply straight away.
Online forums
Just as in the traditional sense, forums on the web are discussion areas on a web site where visitors can post questions or make remarks on a given topic to be answered by their peers. The forums are an excellent place to ask for help as well as to find user-written tutorials, how-to’s, and old threads that may already answer your question.
You can find the official Xubuntu forums at ubuntuforums.org.
Mailing Lists
A discussion group that occurs via mass email distributions. Mailing lists are usually maintained by individuals utilizing list server software. List servers maintain a list of email addresses to be used for the mailing list. Subscribing and un-subscribing to the list is accomplished by sending a properly formatted email message to the list server. There are two types of mailing lists: moderated and unmoderated. To send a message to an unmoderated list, you email it to the list server which automatically emails your message to every name on the list. To send a message to a moderated list, you email it to the mailing list’s moderator who would then send it on to the list server for distribution.
For general support, join the Xubuntu-users mailing list or review a list of all the available mailing lists at lists.ubuntu.com.
Answer Sites
You can also add your support question in Launchpad Answers which is a part of the Launchpad system. Here you can keep your query active until a community member offers an answer which solves your problem. You can also search through all of the other questions which have been asked and answered. You may also ask your questions on AskUbuntu.com.
Commercial Support
Xubuntu users around the world tell us that support and administration expertise are critical in ensuring the success of their Xubuntu deployments. In addition to community support and partner support, Canonical, the company behind this Debian-based GNU/Linux distribution, offers enterprise-class support.
The Canonical Global Support Services team are on hand to support your home, corporate, government and education installations.
For more information about commercial support from Canonical, visit http://www.ubuntu.com/business/services/overview.